Frequently Asked Questions
Everything you need to know about bringing Floyd into your home.
What is the standard shipping lead time?
Most in-stock items ship within 5-7 business days. Custom upholstery or large furniture pieces may require 4-6 weeks for production and delivery. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer professional assembly services?
While our furniture is designed for easy, tool-free assembly, we do offer premium White Glove Delivery for select items. This includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy?
We offer a 30-day return window for all furniture in its original packaging. Please note that a 10% restocking fee applies to large furniture returns, and shipping costs are non-refundable.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled steel, and eco-friendly foams. Our products are designed for longevity to reduce landfill waste and promote a circular economy.
Do Floyd products come with a warranty?
Yes, we stand by our craftsmanship. All Floyd furniture includes a 10-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your purchase over time with monthly installments.